top of page
Beautiful surfer or ocean lover's open beach house and deck looking out across the beach t

SHIPPING & RETURNS

Shipping Policy

At Nothing But Love Universal, most of our apparel is printed directly for you when you order it online here in Australia. The wait time is indicated on each product and ranges between 6-9 days for the majority of our apparel. 

 

Currently, our Eco-Friendly Organic Cotton range, our Toddler and Baby clothes and caps have to be  ordered in from our suppliers overseas, increasing the delivery time up to 18- 25 days.

​

We realise this is a long wait however wanted to offer it anyway for those who don't mind, whilst we are sourcing suppliers in Australia that share our sustainable principles of limiting over-production and using sustainable materials and practices throughout the production and shipping process. 

 

We are working to keep shipping costs as low as possible.

​

We offer free shipping for all orders over $150

​

For T-shirt/ Bags/ Hats/Kids Clothes:

It's a flat rate of $9.80 for the first item and then we are  covering the $1.75 for each additional item until the end of October 2024.

 

​For Hoodies/Sweatshirts:

It's a flat rate of $15.40 and we're covering the $2.80 for each additional item until the end of October 2024.​

​

If you purchase a T-shirt and a Hoodie for example shipping will be charged at the higher rate to cover the increased weight of items.

 

If the product is coming from a supplier overseas changes in shipping costs will be indicated at checkout for your approval before purchase.

​

If you're not completely satisfied with your purchase, don't worry, we've got you covered.

Just let us know within 15 days of receiving your item/s and send back to us within 30 days.

Please, make sure it's in its original condition with all tags attached, not worn or washed and definitely no hair! We do love animals at Nothing But Love Universal but we are unable to process any returns that are covered in pet hair.

We are unable to cover the cost of returning parcels.

To lodge a return or report a faulty item, get in touch at info@nothingbutloveuniversal.com. We're happy to help with any concerns you may have and guide you accordingly.

We offer refunds, store credit, or exchanges for all full-price items.

Sale and promotional items are issued a store credit for purchases not quite right and requiring to be returned.

Refunds may take up to 10 business days to process, but store credits will be issued as soon as the return is finalised.
If you purchased with a gift card, we'll refund it right back to the gift card.

Please Note: We are unable to cancel an order once it has been made, so please make your choices wisely. The order will be sent and then you will need to return it if it is not what you want.

Return & Exchange Policy

bottom of page